We’re Here to Help
OVHSAS is powered by Digitalberg, and we handle all support through the Digitalberg support portal using an ITIL-framework ticketing system.
Whether you have a pre-sales question, need technical assistance with your server, or want to discuss a custom infrastructure requirement — our team is ready to help.
How to Reach Us
Support Portal (Fastest): Submit and track your support ticket: my.digitalberg.com
General Enquiries 📧 [email protected]
Sales Enquiries: Interested in a custom dedicated server configuration or bulk pricing? Contact us through the support portal and select “Sales” as the department.
What to Include in Your Ticket
To help us resolve your issue as quickly as possible, please include:
- Your server hostname or IP address
- A clear description of the issue or question
- Any error messages or logs relevant to the issue
- Your preferred contact method for follow-up
Pre-Sales Questions
Thinking about ordering a dedicated server or VPS but have questions first? We’re happy to help you choose the right configuration for your workload. Submit a pre-sales ticket via the Digitalberg portal.
About Our Support
Digitalberg provides ITIL-framework support with defined response SLAs. Customers running business-critical infrastructure have relied on our support team for years, with consistently responsive resolution times.
“Been with Digitalberg for over 2 years on dedicated servers and ticket services within the ITIL framework, which is beneficial for us as the SLA is very responsive.” — Ayman Wick, IT Infrastructure Manager